X-DEVSVOICE

X-DEVS Voice · documents

Instagram data deletion

How to request deletion of data from X-DEVS Voice and stop further synchronization.

Version dated 27 October 2026

01Send a request

Email smnned@gmail.com with the subject “Instagram data deletion — X-DEVS Voice”.

Contact X-DEVS Voice

smnned@gmail.com

For questions about data processing and deletion requests.

02What to include

  • the username of your Instagram account;
  • the name of the company’s Instagram account you communicated with;
  • the data you want deleted and approximate conversation dates, if known;
  • the workspace or a lead link, if available to you.

Do not send your password, sign-in codes or tokens.

To protect other people’s data, confirmation of account or conversation ownership may be required. The scope of deletion, affected records and handling of backups are confirmed in the response to your request.

03How to stop synchronization

If you are a workspace administrator:

  1. Open X-DEVS Voice.
  2. Go to Integrations → Messengers.
  3. Under the Instagram connection, select Disconnect account.

Disconnection removes the active token and the content of events awaiting processing from the working database. Previously imported messages, leads and server backups remain.

To delete those records, send a separate request to the email address above. The current version has no self-service button to permanently delete the entire Instagram history.

04Messages in Instagram itself

CRM data and Instagram conversations are separate copies. Disconnecting the integration or deleting records from X-DEVS Voice does not delete messages from Instagram. Data on Instagram itself is managed through Instagram.

How data is processed: privacy →